PSE email, sms, web, and push notifications


As part of the launch of Puget Sound Energy's new website, Briana served as lead digital copywriter for the Communications Gateway team. She managed the creation, editing and testing of customer-facing emails SMS, web and push notifications triggered by web-based workflows for:


  • Start, stop and move energy service scenarios

  • Billing and finance

  • Account maintenance and preference center changes

  • Renewables programs

  • Power outage alerts and updates





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